Privacy Policy

Elysian Lux Ltd ("Company", "we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our services, website, or communications.

We may collect and process the following types of personal data:

2.1 Personal Identification Information

• Full name
• Phone number
• Email address
• Physical address

2.2 Project and Service Information

• Property details (location, type of surfaces)
• Measurements and installation requirements
• Service history and preferences

2.3 Technical Data

• IP address
• Browser type
• Website usage data (if applicable)

We use your information to:

• Provide and manage our services
• Process bookings and payments
• Communicate project updates and customer support
• Improve our products and services
• Comply with legal and regulatory requirements

We process personal data based on:

• Contractual necessity (to deliver services)
• Legitimate business interests
• Consent (for marketing communications)
• Legal obligations

We do not sell your personal data. However, we may share information with:

• Service providers and installation teams
• Payment processors
• Logistics or delivery partners
• Regulatory authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, accounting, or reporting requirements

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

If applicable, our website may use cookies to improve user experience and analyze traffic. You can control cookie preferences through your browser settings.

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated where appropriate.

For any privacy-related inquiries or requests, please contact:

Elysian Lux Ltd

Email: info@elysianlux.co.ke

Phone: +254 727 676903

Address: Marina Bay Square, 1st floor, along Sport Rd, Westland. P.O. Box 23178-00505, Nairobi, Kenya